Hyperformanceauto - Help zone

We Are Committed to Your Privacy
The Use of Personal Information
Protecting Your Personal Information
Creating an Account
Creating an Wish List
Does Hyperformanceauto.com Recognize Me?
Does Hyperformanceauto.com Use Cookies?
Additional Credit Card Information
Links

Our goal is to make your online shopping experience as easy and rewarding as possible. We buy online too and we know the experience lives on long after the sale. For those of you who are interested in more than the lowest price we want to share with you our way of keeping your private information private, your products in good shape and you a happy customer. If we haven't answered your questions give us a call - we answer phones too!

We are committed to your privacy

We know you're concerned about protecting your privacy online. So are we. At Hyperformanceauto.com, we treat your personal information with the highest standards of safety, security and confidentiality. Nobody is more concerned about the protection of your personal and credit card information than Hyperformanceauto.com!

The Use of Personal Information

We don't collect personal information without your knowledge. We do not and will not sell, rent or give your personal information to unrelated third parties for them to use for themselves or anyone else without your prior permission. Examples of personal information include: your full name, home address, billing address, e-mail address and phone number.

This policy explains how we collect information about you and how we use that information. We also outline the choices you have. By shopping at Hyperformanceauto.com, you accept the practices outlined in this Privacy Policy.

What we gather: We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to process and ship your order. We will e-mail you to confirm your order and keep you updated on your order status. If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase or where billing and shipping addresses are not the same. We do this for your protection.

Who we share it with: Hyperformanceauto.com and Hyperformance Automotive Center, Inc., the company that owns and operates this site, doesn't sell, rent or give information about you to unrelated third parties. However, payment and shipping information is transmitted securely to our third-party credit card processor (authorize.net) for validation and processing of credit card transactions. This information is encrypted when it is submitted and stored and at no time does Hyperformance Automotive Center, Inc have access to your credit card information.

Contacting Hyperformanceauto.com Customer Service: If you contact Hyperformanceauto.com customer service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem quickly. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service contact with Hyperformanceauto.com. We won't add your e-mail address to our newsletter mailing list if you contact customer service.

Legal requests: We may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of Hyperformanceauto.com, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.

Protecting Your Personal Information

Our Pledge: Hyperformanceauto.com pledges a safe and worry-free shopping experience. We use the industry standard Internet security process known as Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address and password by encrypting the information before it is stored on our PCI compliant servers. For an additional layer of security, we encrypt every credit card number before it is stored in our database.

To review our SSL Certificate move your mouse over the certificate log. Our SSL Certificate provider maintains up to date information on our site to provide you with the necessary level of credit to insure your information's security.

You will know you're in the "secure" area of our site when you notice that the "http" portion of Hyperformanceauto.com's Web site address in your browser changes to "https." The "s" stands for "secure." In addition, today's popular browsers use special symbols to indicate that you're in a Web site's secure area. (Earlier versions of Netscape use a highlighted key. Recent versions of Netscape and all versions of Internet Explorer show a closed, highlighted lock.) Some browsers let you know that you're moving in or out of a secure area by notifying you with a special pop-up window that requires you to click "ok" before continuing.

Protecting your credit card information: Secure Sockets Layer (SSL 128-bit) encryption scrambles your credit card number when you submit your order, making it completely unreadable as it travels over the Internet.

Protecting your password: Your password is retained on our secure database to ensure no one else has access to your account. If you forget your password, you can create a new one. You can do your part to protect your personal information by keeping your password a secret and making sure you log off completely if you share a computer. At no time will your username or password allow access to your credit card information.

Creating an Account

Creating an account makes it even faster and easier to shop at Hyperformanceauto.com. With an account, you can take advantage of special features such as automatically entering your billing and shipping information during checkout.

Creating a Wish List

If you create a Wish List at Hyperformanceauto.com, you must first create an account. Wish List works like a Gift Registry. For ease of shopping, send a link to your wishlist to all your friends and relatives to make gift giving easy and to make sure you get that perfect gift for your birthday, holiday, anniversay or any other special occasion.

Your Wish List Information: When you create a Wish List, you provide us with basic information, including your name and e-mail address. We respect your privacy. We use this information only in ways outlined in this Privacy Policy.

Use of the E-Mail Addresses of Your Family Members and Friends: If you decide to use use the email a friend feature on our site we won't use their e-mail addresses for any other purpose.

Use of Your E-mail Address: By using the "email a friend" feature, you authorize Hyperformanceauto.com to share your e-mail address with your family members and friends.

Wish List Terms: By using the Wish List feature, you agree to the terms outlined above.

Does Hyperformanceauto.com recognize me?

We automatically recognize your Internet Service Provider (ISP) and your operating system. We sometimes use this information when planning site improvements. We also use this information to determine the most popular products and pages on our site. This helps us make changes to improve your shopping experience.

If you enter Hyperformanceauto.com from one of our affiliate sites, you may notice a special code at the end of our Web address as you move through our site. That tells us which affiliate site you entered through. We give that affiliate credit for any purchase you make. However, we don't share any personal identification information about you with that affiliate.

Does Hyperformanceauto.com Use Cookies?

Yes. Web sites like Hyperformanceauto.com transfer cookies to your hard drive through your Web browser. Cookies help us identify you when you visit Hyperformanceauto.com. If you have a coupon or certificate from Hyperformanceauto.com or from another site, this information may be stored in your cookie. We don't store your password or any personal information in your cookie.

If you want to prevent your browser from accepting cookies, set your browser options to let you know when you receive a new cookie, or turn off your cookies completely. You can find out how by reading the "help" portion of your toolbar on most browsers. Remember, however, that if you turn off the cookies feature, you will not be able to take advantage of all the special features Hyperformanceauto.com offers.

Additional Credit Card Information

Are you wondering if it's safe to use your credit card on the Internet?

The answer is YES. Today, almost all payment transactions occur over the internet, whether you pay online or in a store. When you use secure checkout at Hyperformanceauto.com, we encrypt your credit card number before the information is sent over the Internet. For an additional layer of security, we encrypt every credit card number we store in our database.

With Hyperformanceauto.com, you will enjoy a safe and worry-free shopping experience. Our servers use the strongest encryption technology (SSL 128-bit) available for Internet commerce. We protect all of your personal information, including your name, address AND credit card information.

Links

We may offer links to interesting sites for your convenience. We have no affiliations with these sites unless it is expressly stated in the link. We are not responsible for the content of these sites.